Payroll FAQs
This section covers the commonly asked questions by customers along with answers to get you back on track
1. Please navigate to Submissions>>EYU section. 2. Select the tax year and click on "+Submit EYU". 3. Please select the employee from the ...
Tue, 26 Mar, 2019 at 10:25 AM
You have submitted the final submission for the year in the March month FPS. Now you may simply download the Form P60 from the Reports>> Additional ...
Tue, 26 Mar, 2019 at 1:14 PM
We have checked and found that you have approved the gross pay but not processed the payroll. Please process the payroll and submit the FPS accordingly. ...
Tue, 26 Mar, 2019 at 10:29 AM
Please follow the below procedure to process a Leaver and generate the Form P45: 1. Input the leaving date of the employee under employee details, refer at...
Tue, 26 Mar, 2019 at 12:28 PM
Those 2 employees are directors and the NI calculation method is on Annual Basis. So, the NI calculation will start once they have reached the NI threshold ...
Tue, 26 Mar, 2019 at 10:31 AM
We have checked and found that you have updated the pension staging date under the auto-enrollment section hence the problem. Please remove the staging da...
Tue, 26 Mar, 2019 at 10:33 AM
Please follow below steps to rerun the payroll. Please download the HMRC response for the submitted FPS and delete the payroll (refer attached). Y...
Tue, 26 Mar, 2019 at 1:20 PM
Please navigate to the employee’s page and edit the employee then you may update the NI calculation method under Payroll Details accordingly. Please refer...
Tue, 26 Mar, 2019 at 1:29 PM
While adding the employee as a director you may select the NI calculation method in the employee profile. Please refer attached. 1. Annual Method: Direc...
Tue, 26 Mar, 2019 at 1:29 PM
The Tax code of an employee can be updated by selecting "Tax Info" under "Action" drop-down under Manage Payroll >> Employee secti...
Tue, 26 Mar, 2019 at 1:25 PM