Payroll FAQs

This section covers the commonly asked questions by customers along with answers to get you back on track

How can we submit the EYU for previous tax year?
1. Please navigate to Submissions>>EYU section. 2. Select the tax year and click on "+Submit EYU". 3. Please select the employee from the ...
Tue, 26 Mar, 2019 at 10:25 AM
Month 12 final pay we’ve done and they are closing the company. How do I do the year end?
You have submitted the final submission for the year in the March month FPS.  Now you may simply download the Form P60 from the Reports>> Additional ...
Tue, 26 Mar, 2019 at 1:14 PM
We just approved and ran payroll but we cannot see the payslips. Could you please help on this?
We have checked and found that you have approved the gross pay but not processed the payroll. Please process the payroll and submit the FPS accordingly.   ...
Tue, 26 Mar, 2019 at 10:29 AM
How do we record an employee as leaving and does the software generate p45?
Please follow the below procedure to process a Leaver and generate the Form P45: 1. Input the leaving date of the employee under employee details, refer at...
Tue, 26 Mar, 2019 at 12:28 PM
We noticed that NI is NIL for 2 employees. Is this correct?
Those 2 employees are directors and the NI calculation method is on Annual Basis. So, the NI calculation will start once they have reached the NI threshold ...
Tue, 26 Mar, 2019 at 10:31 AM
How can I move on and process payroll for the employee who work for me before May?
We have checked and found that you have updated the pension staging date under the auto-enrollment section hence the problem.  Please remove the staging da...
Tue, 26 Mar, 2019 at 10:33 AM
I am trying to re-run payroll for this month as there is an additional employee
    Please follow below steps to rerun the payroll. Please download the HMRC response for the submitted FPS and delete the payroll (refer attached). Y...
Tue, 26 Mar, 2019 at 1:20 PM
How do I change the NI calculation method for Director
Please navigate to the employee’s page and edit the employee then you may update the NI calculation method under Payroll Details accordingly.  Please refer...
Tue, 26 Mar, 2019 at 1:29 PM
Is there any option to specify the Director's NI calculation Method?
While adding the employee as a director you may select the NI calculation method in the employee profile. Please refer attached. 1. Annual Method: Direc...
Tue, 26 Mar, 2019 at 1:29 PM
I am trying to change employee tax codes requested by HMRC, but I can't
The Tax code of an employee can be updated by selecting "Tax Info" under "Action" drop-down under Manage Payroll >> Employee secti...
Tue, 26 Mar, 2019 at 1:25 PM