Payroll FAQs

This section covers the commonly asked questions by customers along with answers to get you back on track

How to download a BACS file
Location: Submissions > FPS & EPS > Full Payment Summary > BACS File  Help Guide: The BACS file can be downloaded after making the ...
Wed, 17 Nov, 2021 at 9:59 AM
How to submit a Period of Inactivity
Location: Submissions > FPS & EPS > Click on the Employer Payment Summary > Add Submission Video Tutorial: Click here to watch how ...
Wed, 17 Nov, 2021 at 11:53 AM
How to settle an incorrect SMP submission
Location: Submissions > FPS & EPS > Click on the Employer Payment Summary tab > Click on 'Add Submission'  Help Guide: If...
Mon, 22 Nov, 2021 at 3:59 PM
How does the payroll year end processes work?
Navigation Payroll Dashboard > Select Client > Manage Payroll > Process Payroll  Refer to the link Video Tutorial Click here to watch how...
Mon, 22 Nov, 2021 at 4:14 PM
How to correct an incorrectly Capium submitted FPS
Navigation: Manage Payroll>> Process Payroll>> Payroll>> Delete from Action Dropdown Help Guide: If an incorrect FPS has been ...
Mon, 22 Nov, 2021 at 4:40 PM
FPS Submission Error 7802?
Error 7802 generates normally when your company is not registered to submit RTI returns. Or, you are attempting to submit with a process date that is before...
Tue, 26 Mar, 2019 at 10:17 AM
EPS Failed submission ERROR CODE 1046 please clarify
The error 1046: Authentication Failure is generated from HMRC's end and we can only help you with possible reasons for this. Please check the HMRC Cred...
Tue, 26 Mar, 2019 at 10:19 AM
How can I submit the Employment Allowance to my client?
Navigation: Payroll> Submissions> FPS & EPS > Employment Payment Summary Click here to watch how to claim Employment Allowance You may ...
Thu, 29 Apr, 2021 at 11:30 AM
How can we submit the Period of Inactivity?
You may simply submit a new EPS with the desired period as shown in the attachment. Click here to watch how to submit a period of inactivity
Tue, 26 Mar, 2019 at 1:10 PM
Please let me know how to submit payroll for company with no employees as nil payroll submission?
You cannot process the zero payrolls without the active employees. Please note that to submit the No Payment Information, you need to submit the EPS with...
Thu, 9 Sep, 2021 at 2:41 PM