Payroll FAQs
This section covers the commonly asked questions by customers along with answers to get you back on track
Location: Submissions > FPS & EPS > Full Payment Summary > BACS File Help Guide: The BACS file can be downloaded after making the ...
Wed, 17 Nov, 2021 at 9:59 AM
Location: Submissions > FPS & EPS > Click on the Employer Payment Summary > Add Submission Video Tutorial: Click here to watch how ...
Wed, 17 Nov, 2021 at 11:53 AM
Location: Submissions > FPS & EPS > Click on the Employer Payment Summary tab > Click on 'Add Submission' Help Guide: If y...
Mon, 22 Nov, 2021 at 3:59 PM
Navigation Payroll Dashboard > Select Client > Manage Payroll > Process Payroll Refer to the link Video Tutorial Help/Guide The...
Mon, 8 Apr, 2024 at 2:08 PM
Navigation: Manage Payroll>> Process Payroll>> Payroll>> Delete from Action Dropdown Help Guide: If an incorrect FPS has been ...
Mon, 22 Nov, 2021 at 4:40 PM
Error 7802 generates normally when your company is not registered to submit RTI returns. Or, you are attempting to submit with a process date that is before...
Tue, 26 Mar, 2019 at 10:17 AM
The error 1046: Authentication Failure is generated from HMRC's end and we can only help you with possible reasons for this. Please check the HMRC Crede...
Tue, 26 Mar, 2019 at 10:19 AM
Navigation: Payroll> Submissions> FPS & EPS > Employment Payment Summary Click here to watch how to claim Employment Allowance You may ...
Thu, 29 Apr, 2021 at 11:30 AM
You may simply submit a new EPS with the desired period as shown in the attachment. Click here to watch how to submit a period of inactivity
Tue, 26 Mar, 2019 at 1:10 PM
You cannot process the zero payrolls without the active employees. Please note that to submit the No Payment Information, you need to submit the EPS with...
Thu, 9 Sep, 2021 at 2:41 PM