FAQ

What details does the vendor need to provide to sign up?
For Sole Traders:  First name Last name Email address Phone number Address Category  Agreement For Limited Companies: Company registration numbe...
Thu, 6 Apr, 2023 at 8:15 AM
What onboarding documents are required?
Required Documents for Directors/UBOs  We require a copy of a passport/Driving Licence and proof of current home address for each Director and UBO.  Direc...
Thu, 6 Apr, 2023 at 8:15 AM
Why the onboarding details are asked?
Capium pay is powered by UNIPaaS who is a regulated payment institute by the FCA. As part of the KYC/KYB (Know Your Customer/Business) process, we are verif...
Thu, 6 Apr, 2023 at 8:15 AM
“Action Required” status and what to do next
There are required fields the vendor must complete for the onboarding. When the vendor is in this status open the onboarding link, it redirects them directl...
Thu, 6 Apr, 2023 at 8:15 AM
My onboarding link doesn’t work, what should I do?
The onboarding link expired 24hrs after it was generated. In addition to this, the vendor will only be able to reopen a link with the same device they opene...
Thu, 6 Apr, 2023 at 8:15 AM
How to disconnect from integrations with open banking 'Plaid'?
Following GDPR, the vendor should convey his request directly to Plaid to the email address regulatory@plaid.com. To revoke Plaid access to the user’s bank ...
Thu, 6 Apr, 2023 at 8:15 AM
How to remove all my data from Capium Pay?
Following GDPR, the vendor should convey his request to the designated email address support@capium.com and Capium will handle this kind of request.
Thu, 6 Apr, 2023 at 8:15 AM
How do I create a vendor?
Vendor creation process can be seen https://capium.freshdesk.com/a/solutions/articles/9000226038. The Capium Pay should direct the Vendor Accountant to sha...
Wed, 5 Apr, 2023 at 5:07 PM
Where can I check the vendor’s status?
Capium Pay portal and UNIPaaS portal on the “My Vendors” page. 
Thu, 6 Apr, 2023 at 8:15 AM
Where can I check the vendor’s balance?
Capium Pay portal and UNIPaaS portal on the “Vendor Accounts” page.
Thu, 6 Apr, 2023 at 8:15 AM