Capium Support

Credit cards (Visa, Mastercard, American Express), ApplePay and bank transfers.

The card issuer determines to approve or decline a card transaction based on their validations and checks. When a transaction is declined, the reason should...

Refunds will be received in the user’s bank account for up to 7 business days, pending the issuer.

If the vendor status is not completed, there is a limitation on the amount the vendor can accept: £1,500 for Individual and £2,500 for Company.

Up to 6 months since the payment was charged.

It takes 3 days for a card transaction to be available to withdraw. For bank transfer the funds should be available to withdraw between 40 mins to 4hrs.

Capium pay portal and UNIPaaS portal in “All Payments” page.

It takes 3 days for a card transaction to be available to withdraw.  For bank transfer the funds should be available to withdraw between 40 mins to 4hrs...

1. Check if the vendor status is completed and that the vendor is enabled for payouts.  2. Check if there are sufficient funds in the vendor “Payable Balan...

Check there is no ‘pending’ payout existing for this vendor. If there is, you should commit or cancel it. You can check this in the UNIPaaS portal on the “...