Client deletion in the Making Tax Digital for Income Tax (MTD IT) module is handled by the Capium support team on request. This article explains how to raise a deletion request and what information to include, so the correct client record is removed.
Before you start
You will need the following details for each client you want to delete:
- the client’s full name
- the client’s client ID
Only include these two details in your ticket. You don’t need to send any other client information, such as a Unique Taxpayer Reference (UTR) or National Insurance number.
How to request client deletion
- Make a note of the client’s full name and client ID.
- Email Support@capium.com to raise a support ticket.
- Use a clear subject line, for example MTD IT client deletion request.
- In the body of the email, give the client’s full name and client ID.
- Send the email.
Our support team will review your request and confirm the client details match an existing record. Once confirmed, the team will remove the client from MTD IT via the backend.
Accurate details help us avoid delays. If the name and client ID don’t match, the team will contact you to confirm before any deletion takes place.
Related Articles:
Getting Started with MTD IT in Capium
MTD IT Penalties: Late Submission and Late Payment at a Glance