If you encounter the error "The remote server returned an error: (401) Unauthorised" while trying to access bank feeds, don't worry! This error typically occurs when the token access expires from the bank side. Fortunately, there are a couple of easy solutions to get your bank feeds up and running again.
First, you can reactivate the bank feeds by navigating to Bank >> Bank Feeds >> Action >> Reconfirm. This should refresh the token access and resolve the issue. If this doesn't work, you can also try deleting the bank feed and then resend the activation link to your client for reactivation. This can sometimes reset the connection and fix the problem.
After trying these steps, please check from your end to see if the issue has been resolved. If you continue to experience difficulties or require further assistance, don't hesitate to reach out to our customer support team. We're here to help and ensure that you have a smooth and hassle-free experience with your bank feeds.