If you are experiencing difficulties running payroll and the employees' names are not appearing, there are a few things you can check to resolve the issue:
- First, ensure that the gross pay has been approved for the relevant period. If the gross pay has not been approved, the employees' names may not appear during the payroll processing.
- Next, run the pension assessment for the applicable period, if necessary. It's important to make sure that all necessary assessments have been completed before running payroll.
- Confirm that the submission for the previous period has been completed. If the submission for the previous period has not been completed, it may affect the payroll processing for the current period.
- Lastly, check that the due period is accurately updated by navigating to Manage Payroll >> Employees. It's important to ensure that the due period is correctly updated to include the employees for the payroll processing.
By following these steps and verifying the details mentioned above, you should be able to resolve the issue and successfully run payroll with the employees' names appearing as expected.
If you continue to experience difficulties, please reach out to our customer support team for further assistance.