Title: VAT AUTHORISATION PROBLEM
If you are encountering the error CLIENT_OR_AGENT_NOT_AUTHORISED, which is generated from the HMRC side, please follow the steps below to resolve the issue:
1. Verify VAT Settings and Credentials: Ensure that the information under VAT Settings and your credentials are accurate. Any discrepancies in this information can lead to authorisation problems.
2. Re-authorise Capium: Navigate to MTD >> View VAT Details >> Authorize Software and select "Click here to authorise for (client_name) only" to obtain the new VAT periods from HMRC. This will re-authorise Capium to submit the VAT Returns as third-party software.
3. Reauthorisation: The authorisation link with HMRC will expire after a specified duration for clients, necessitating reauthorisation in compliance with HMRC's guidelines. Utilise the 'Authorise software' section for reauthorization and wait for HMRC to update the obligation.
4. Verify Credentials: It is crucial to ensure that the credentials used during the authorisation process are accurate; otherwise, HMRC will not finalise the process.
5. Contact HMRC: If the process remains incomplete after an extended duration, we advise contacting HMRC for clarification and verifying the credentials you utilised to complete the process.
Feel free to reach out to our customer support for further assistance.