Why You Might See an “Email Already Exists” Alert
When setting up a new account for an existing user, you might see the message:
“Email already exists.”This alert only applies to accounts that were already created in the previous system.
New accounts are created directly in the new environment, so this alert does not affect new users.
The alert is not an error — it simply means the account needs to be moved to the new, upgraded system architecture.
What You Should Do if You See This Alert
Simply raise a support ticket and provide the following details:
The email address of the account affected
Any relevant context for your accountant or support team
The support team will then kick-start the process to move the account to the new architecture.
No further action is required from you.
What Capium Is Doing
Capium will perform a secure, automatic update to move the account to the new architecture.
This is part of ongoing enhancements to improve your experience, making your account:
Simpler and easier to navigate
More secure
Fully aligned with the latest Capium 365 platform
Timeframe: Usually completed within 4 working hours.
Continuous Improvements
While we continue to enhance the platform, your account will remain fully optimised and aligned with the new architecture.
These improvements are part of Capium’s ongoing commitment to make your experience smoother, safer, and more tailored to your needs.