Error messages

These are the most common error messages that you may receive when sending payroll information to HM Revenue and Customs (HMRC).

Please click here for the PAYE error messages on submission


Error Code 7806 - This submission cannot be accepted as it does not fall within the eligible filing period:

  • you can only send an Employer Payment Summary or Earlier Year Update (EYU) submission for a year where you reported PAYE in real time - if you didn’t report in real time you must send amended online forms P35 and P14, which are part of PAYE Online service or use the payroll software you used for your original returns if it will allow you to do this
  • the submission cannot be accepted as it does not fall within the eligible filing period. The eligible filing period is defined as any period or Tax Year within the date invited to join Real Time Information (RTI) to infinity or the date of cessation plus one full tax year
  • if you think you need to submit the PAYE information in real time, telephone HMRC’s Employer Helpline and tell them what this error message says


Error Code 7802 - You have not been invited to submit this submission type

You can’t resolve this problem without assistance. Telephone HMRC’s Employer Helpline and tell them what this message says.


Error Code 7801 - Accounts Office reference or Employer PAYE reference is incorrect

Check both reference numbers against paperwork from HMRC and amend the incorrect one. For help in doing this please refer to Basic PAYE Tools: User guide in the sections ‘Finding your way round the Basic PAYE Tools’ and ‘Employer overview’ until you select ‘Change employer details’.


Error Code 7804 - This submission cannot be accepted as a Full Payment Submission or Earlier Year Update has not been received and successfully validated for this scheme reference

You can’t send a National Insurance number verification request for any employee until 2 weeks after your first successful Full Payment Submission (FPS) or EYU.


Error Code 7809 - This submission cannot be accepted as the date of submission is after 19 April following the tax year to which it relates, or

5001 - Your submission contains an unrecognised namespace

You can’t send an FPS for a previous tax year after 19 April. If you need to amend employee data for a previous year in which you reported PAYE in real time, you must send an EYU.


7815 - This submission cannot be accepted as this employer scheme has been cancelled

You cannot resolve this problem without assistance. Please telephone HMRC’s Employer Helpline and tell them what this message says.


Error Code - 4065

This can be caused due to employer data input error, such things as additional spaces before and after the business address, first and last name as well as the employee’s address fields.  Characters that HMRC will not accept in payroll such as ~@#$[\]^_{} have been inputted or there is mandatory information missing from the payroll data.

You could ensure that all mandatory data is asterisked and may be put in helpful hints / information to the users not use inappropriate spacing or unacceptable characters when entering the standing data.