HMRC Payroll Common Error Codes
When submitting payroll information to HM Revenue and Customs (HMRC), you may encounter various error messages. Here are some of the most common error codes and how to address them:
Error Code 7806 - If you receive the message "This submission cannot be accepted as it does not fall within the eligible filing period," we recommend contacting HMRC to address this error message and provide the necessary PAYE details to resolve the issue.
Error Code 7802 - This error is issued when your company isn’t authorized to submit RTI returns or if you're trying to submit with a process date that precedes your migration date. Please verify and ensure that your migration date set by HMRC is earlier than your current process date. If you still receive this notification after your process date occurs after your migration date, we recommend contacting HMRC to address the issue.
Error Code 7801 - We wish to inform you that an error message 7801 has been generated by HMRC, indicating that the Accounts Office reference or Employer PAYE reference is incorrect and does not align with HMRC records. We kindly request that you review and update the Accounts Office reference or Employer PAYE reference on the General Settings page. If the information has been verified, please amend the details and re-enter them if the data has not been saved.
Error Code 4065 - This may result from errors in employer data entry, including extraneous spaces before and after the business address, first and last names, or the presence of unacceptable characters, like special characters in the payroll data. Please ensure that all required data is marked with an asterisk and refrain from using inappropriate spacing or unacceptable characters when inputting the standing data.
Error code 7815 - This submission cannot be accepted as the employer scheme has been terminated for the payroll. This error is a result of HMRC. We recommend that you contact HMRC for further clarification on this issue, as it is generated from their end. Please consult with HMRC and notify us if you encounter any difficulties.
Error code 1046- "1046 - Authentication Failure. The supplied user credentials failed validation for the requested service", which is generated by the HMRC. Please proceed to enter your credentials manually when submitting the FPS. If the error persists, we advise you to contact HMRC to verify your credentials.
Error code 2000 - "Error- 2000 - The Gateway could not locate a record for the supplied correlation ID - the submission may have been deleted or the correlation ID may be invalid; If you have not received a response, you should resubmit the document." Please be advised that any submission made to HMRC will generate a correlation ID from their end. We recommend that you contact HMRC to verify your PAYE and HMRC submission credentials in order to resolve this issue.
If you encounter any of these error codes, it is recommended to contact HMRC's Employer Helpline for further assistance.